1Nature of the Product

pvdesigner's products are fully digital (reports, designs, and diagrams) and are delivered instantly upon payment. Because a digital product is consumed immediately, the refund policy differs from physical goods, and we explain it here transparently so you are fully informed before paying.

This policy should be read with the “Terms & Policies” and “Terms of Service” pages.

2Free Preview Before Payment

3Pay-Per-Design

When you pay for a single design ($4), the full report is generated and made available for download immediately. Since you review the free preview before paying, single-design fees are considered non-refundable after report delivery — except in cases of technical fault set out in Section 5.

4Subscriptions

Subscriptions (monthly or annual) grant unlimited access throughout the subscription period. You can cancel renewal at any time, and your subscription remains active until the end of the paid period with no additional charge.

Amounts paid for a subscription period already in use are non-refundable on a pro-rata basis, unless local law provides otherwise or in cases of technical fault.

5Eligible Cases

We issue a full refund in the following cases:

• A technical fault that prevented report delivery or download after payment was completed.
• A duplicate or double charge for the same transaction.
• A subscription fee charged after a confirmed, documented cancellation request made before the renewal date.
• Any billing error on our side.

6Non-Eligible Cases

Refunds generally do not cover the following:

• Changing your mind after downloading the report, as long as it was delivered successfully.
• Entering inaccurate data or inputs that led to undesired results (you can redo the design with correct inputs).
• Not reviewing the free preview available before payment.
• Objecting to the indicative nature of the results set out in the engineering disclaimer.

7How to Request a Refund

1. Email info@aamaly.online within 14 days of the payment date.
2. Include the email used for payment, the transaction date and amount, and a reference number if available.
3. Briefly explain the reason for the request, attaching a screenshot of the issue if possible.
4. We will review the request and respond with a clear decision within a reasonable time.

8Processing Time

When a refund is approved, the amount is returned to the original payment method. It may take 5 to 14 business days for the amount to appear in your account, depending on the payment gateway and the card-issuing bank. We do not control the time imposed by the payment provider or bank.

9Cancelling a Subscription

You can cancel your subscription at any time from your account settings or by contacting us. Upon cancellation, auto-renewal stops, and you keep full features until the end of the current paid period. No charges are applied after cancellation.

10Contact

For any inquiry regarding payments, refunds, or cancellation, contact us at:

• Email: info@aamaly.online
• Website: www.pvdesigner.org
• Address: Cairo, Egypt